Shipping & Delivery Policy
Shipping & Delivery Policy
At Emma & Nicole Sydney, we are committed to delivering your order safely and efficiently. Below you'll find important information about our shipping process, estimated delivery times, and your responsibilities as a customer.
1. Order Processing
Orders are typically processed within 1–3 business days.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your delivery every step of the way.
2. Estimated Delivery Times
After dispatch, the estimated delivery time is generally 1–7 business days, depending on your destination.
Please note that delivery times are estimates only and may occasionally be affected by:
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High order volumes
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Public holidays
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Customs inspections
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Weather conditions
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Carrier-related delays
While we always do our best to deliver within the estimated timeframe, delays beyond our control may occur.
3. Shipping Method
To reduce unnecessary waste and operate more sustainably, some of our products are shipped directly from our trusted international suppliers.
This allows us to maintain high product quality while reducing excess inventory and unnecessary transportation.
Depending on your country's regulations, customs duties or import taxes may apply. These charges, when applicable, are the responsibility of the customer.
4. Shipping Costs
Shipping costs are calculated during checkout and depend on factors such as:
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Delivery destination
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Shipping method selected
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Order size and weight
The total shipping cost will always be displayed before you complete your purchase.
5. Tracking Your Order
Once your order has shipped, it is the customer's responsibility to monitor the provided tracking information.
Please ensure you:
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Follow your tracking updates regularly.
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Collect your parcel promptly if it is delivered to a local pickup point.
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Contact our customer support team if you notice any unexpected shipping issues.
If you require assistance, please email us before initiating a payment dispute or chargeback.
Email: contact@emmanicole-sydney.info
6. Delivery Responsibility
Once the shipping carrier confirms that a parcel has been successfully delivered to the address provided during checkout, responsibility for the shipment transfers to the customer.
Please ensure your shipping address is entered correctly before placing your order.
If you notice an error in your address, please contact us within 24 hours of placing your order at: