Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Emma & Nicole Sydney. By accessing our website or placing an order, you agree to these Terms & Conditions, as well as our Privacy Policy, Return & Refund Policy, Shipping Policy, Payment Policy, and Cookie Policy.

1. Acceptance of These Terms

By using our website and placing an order, you confirm that you have read, understood, and accepted these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.

2. Product Information

We strive to ensure that all product descriptions, images, prices, and availability are accurate and up to date.

However:

Colours may appear slightly different depending on your screen or device.
Minor variations between product images and the final product may occur.
We reserve the right to correct pricing errors, typographical mistakes, or inaccurate information at any time without prior notice.

3. Orders & Payment

Orders are processed only after full payment has been successfully received.

Available payment methods may vary depending on your country or region. All payments are processed securely through trusted payment providers using encrypted payment technology.

4. Order Processing & Delivery

Orders are typically processed within 1–3 business days.
Estimated delivery time after dispatch is generally 1–7 business days, depending on your location.
Some products may be shipped directly from our trusted international suppliers.
Delivery estimates are provided as guidelines only and may be affected by customs inspections, holidays, weather conditions, or carrier delays. Such delays do not automatically qualify for cancellation or compensation.

5. Returns & Cancellations

Please refer to our Return & Refund Policy for complete return information.

Because orders enter processing shortly after they are placed, cancellation requests cannot always be accommodated. If you experience an issue with your order, we encourage you to contact our customer support team before initiating a payment dispute or chargeback.

6. Limitation of Liability

Emma & Nicole Sydney is not responsible for:

Packages confirmed as delivered by the shipping carrier.
Delays caused by customs authorities, shipping carriers, or circumstances beyond our reasonable control.
Incorrect shipping information entered by the customer during checkout.

Our liability is limited to the purchase price of the affected product to the maximum extent permitted by applicable law.

7. Intellectual Property

All content displayed on this website—including text, photographs, graphics, logos, branding, product descriptions, and website design—is the intellectual property of Emma & Nicole Sydney.

No content may be copied, reproduced, distributed, or used without our prior written permission.

8. Customer Complaints

Customer satisfaction is important to us.

If you have a complaint regarding your order, please contact us at:

contact@emmanicole-sydney.info

We aim to respond to all inquiries within 5 business days.

To help us resolve product-related issues as quickly as possible, please include your order number, a detailed description of the issue, and clear photos where applicable.

9. Governing Law

These Terms & Conditions are governed by the applicable consumer protection laws and regulations of the jurisdiction in which the customer resides, where required by law.

Any disputes arising from these Terms & Conditions will be handled by the competent courts as determined under applicable legislation.

Terms & Conditions